Shipping FAQ
We’ve been shipping in the cold for a long time and have a good list of products that cannot be shipped, but most can. Though product labels will say ‘do not freeze’ it doesn’t mean the product cannot be frozen, it’s a safety measure that prevents product miss-storage, majority of them can withstand a few freeze/thaw cycles. If your products cannot be shipped in the cold, we’ll notify you and remove them from your cart for a full refund. If you received your products and it’s frozen, rest assured once thawed it’ll be back to their optimum performance.
Yes, you can place the order online and select “Local Pickup” during checkout, orders will be ready ~30min from placement. Please refer to our store hours.
Yes, during checkout there’ll be an express option to select from. But if the option’s not showing, then it’s likely what’s in your cart is either too heavy, big or has dangerous goods that prevent air post.
We do our best to make sure orders leave in 1-2 business days.
BC: 2~3 business days.
AB: 1~2 business days.
SK/MN: 2~3 business days.
ON/QC: 4~6 business days.
NL/PE/NS/NT: 7-9 business days.
USA: 4~7 business days.
Express post can reduce delivery time by 1~3 days, however, dangerous goods cannot be shipped via air.
Please note above is only an estimated time, generally, they’re quite accurate, but please plan ahead for delivery during peak season, especially when covid and other provincial restrictions are in play. Rural areas expect longer deliveries. Orders placed during weekends or holidays will be shipped the following working day.
Ground shipping is Free over $90 – Shipping across Canada is between $5-$10 depending on items added to cart and shipping method selected. The rates will populate during checkout.